Refund policy

At Esscential co, we take pride in providing high-quality products to enhance your lifestyle. However, we understand that there may be instances where you need to return a product. Please review our Returns Policy below to ensure a smooth process.

1. Returns Eligibility:

  • We accept returns within 30 days of the date of purchase.
  • Products must be unused, unopened, and in their original packaging.
  • Returns are only accepted for items purchased directly from Esscential co.

2. Process for Returns:

  • Contact our customer service team at support@esscential.com.au to initiate the return process.
  • Provide your order number, the name of the product you wish to return, and the reason for the return.
  • Our team will review your request and provide further instructions, including the return address.
  • Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund or Exchange:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed to the original method of payment. Please allow 10 business days for the refund to reflect in your account.
  • Exchanges will be processed promptly, and the replacement item will be shipped to you.

5. Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us within 7 days of receiving the item.
  • Provide clear photos of the damaged or defective product, and our team will assist you in resolving the issue promptly.

6. Non-Returnable Items:

  • Gift cards and promotional items are non-returnable.

7. Customer Service:

  • For any questions or concerns regarding returns, please reach out to our customer service team at support@esscential.com.au. We are here to assist you.

8. Changes to the Returns Policy:

  • Esscential co reserves the right to modify or update this Returns Policy at any time. Please check our website for the most current version.

Thank you for choosing Esscential co. We appreciate your understanding and cooperation with our Returns Policy.